Privacy Policy – Frederick Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Frederick Damage Restoration Pros provides professional restoration services for properties facing water, fire, or mold damage. We focus on helping residents and business owners recover from property disasters quickly and safely. This policy explains how information on https://frederickdamagerestoration.com/ is collected, used, and protected.

Our operations are based within Frederick, Maryland and we serve the surrounding communities. We want our clients to understand how we handle their data with care and transparency. By using our website and services, you agree to the practices described here. We are committed to maintaining the trust of our local community while providing high quality restoration work.

Information We Collect

We collect several types of data to help us provide our services effectively. This includes information you provide directly, such as your name and contact details when asking for a quote. We gather specific job and property details to understand the damage at your location.

Our technicians take photos and create documentation of the damage for restoration reports. When you visit our site, we collect device and usage data like your IP address and browser type. We also use cookies or similar tools to track how people interact with our website. In some cases, we receive information from service partners like insurance agents who help coordinate your recovery project.

How We Use Information

We use the information we collect for many practical business purposes. Our main goal is service delivery, which includes scheduling our crews and creating accurate cost estimates. We use data for billing and to provide necessary insurance documentation to your provider.

Data also helps us maintain safety and quality control on our work sites. We use your contact details for customer support and to send important updates about your project. Behind the scenes, we use data for site improvement, fraud prevention, and to ensure we meet all legal compliance rules. Every use of data is focused on making your property restoration as smooth and successful as possible.

Cookies and Similar Technologies

Our website uses cookies and similar tools to help our site work correctly. Cookies are small files stored on your device that remember your preferences and visits. We use basic types of cookies to understand site traffic and to make the browsing experience easier for you.

You have the option to limit or clear cookies through your own browser settings at any time. Please note that some features of our website may function differently if you choose to disable cookies. We use these technologies to learn which parts of our site are most helpful to our visitors. This helps us provide better information to our community in Frederick, MD.

Sharing and Disclosure

We only share your information when it is necessary to complete your restoration project. This may include sharing details with service partners and subcontractors who help with specific repairs. We provide documentation to insurers only with your permission to assist with your claim.

We also share data with payment processors to handle your bills securely. Information may be disclosed if required for compliance, safety needs, or by law. We want to be very clear that Frederick Damage Restoration Pros does not sell your data to third parties for marketing. Your information is shared strictly to facilitate the services you have requested from our team.

Data Retention

We keep your records for as long as needed for operational, safety, tax, and legal reasons. The length of time we store documents varies by the type of information. For example, we keep job photos and moisture mapping logs to prove the work was completed correctly for insurance purposes.

Some financial records must be kept for several years to satisfy tax regulations in Maryland. Once the required retention period ends, we take steps to delete or destroy the data securely. We only hold onto your information for as long as it serves a valid business purpose or until legal requirements are met.

Your Choices and Rights

You have several practical options regarding your personal data. You may request to access or update your information if you find an error. In certain cases, you can request that we delete your data where it is no longer needed for legal or business reasons. You can also manage cookies through your browser to limit how you are tracked online.

If you wish to submit a written request regarding your privacy rights, please send it by postal mail to 1539 Tilco Dr STE 124, Frederick, MD 21704, United States. We will review your request and provide a response according to our internal security policies and local laws.

Security

We take the safety of your data seriously and use various safeguards to protect it. We use restricted access so only the employees who need to see your data can reach it. Our team receives training on how to handle client information with care and respect.

We use reasonable technical and physical protections to shield our digital and paper records. However, you should know that no method of storage or transmission over the internet is perfectly secure. While we work hard to keep your details safe, we cannot guarantee absolute security. We constantly monitor our systems to prevent unauthorized access and protect our clients.

Children’s Privacy

The services provided by Frederick Damage Restoration Pros are not directed toward children. Our website and services are intended for adults or authorized representatives who manage property. We do not knowingly collect information from children under the age of eighteen.

If we discover that we have collected data from a minor, we will take steps to delete that information immediately. We encourage parents to supervise their children’s online activities to ensure a safe experience. Our business is focused on helping property owners navigate the challenges of restoration and cleanup.

Data Transfers

In some cases, your data may be processed by vendors located outside of Frederick, MD. This often happens with cloud storage or software tools used for project management and billing. Frederick Damage Restoration Pros uses reasonable measures to protect your information during these transfers.

We choose service providers who follow strong security standards to keep your data safe no matter where it is handled. We aim to use the best technology available to manage our restoration work while keeping your private details secure. We follow all applicable rules regarding the safe movement of data between different service locations.

Changes to This Policy

Frederick Damage Restoration Pros may update this privacy policy at any time. We make these updates to reflect changes in our business or new privacy laws. The latest version of the policy will always appear on this page so you can stay informed.

We encourage you to check this page every so often to see if anything has changed. Your continued use of https://frederickdamagerestoration.com/ after we post updates indicates that you accept the revised terms. We are committed to being open about our data habits as our restoration company grows and serves more neighbors.

Contact Us

If you have any questions or requests regarding your privacy, please contact us by mail. You can send your written inquiries to our physical office address at 1539 Tilco Dr STE 124, Frederick, MD 21704, United States. We handle all privacy questions in the order they are received.

Please provide your full name and a clear description of your request so we can help you accurately. We prefer written contact for these matters to ensure we have a clear record of your concerns and our response. Our team is happy to help clarify any part of this policy.

Definitions

Personal information is any data that can identify you as a specific person, like your name or address. Processing refers to any action we take with your data, such as collecting, storing, or sharing it. Service providers are outside companies we hire to help us run our business or complete restoration tasks.

Cookies are small text files that websites put on your computer to remember your visit. These terms help make our policy easier to read and understand. We use these definitions to be as clear as possible about how we manage your information throughout the restoration process.